Service Status Dec 21

We are doing all we can to keep you safe in your homes during the COVID-19 pandemic and are continuing to provide services safely to you within the current restrictions.

 

Our Offices

Although our offices remain closed to visitors, our team is working as normal and you can reach us during  office hours (9.00am to 5.00pm, Monday to Friday).

 

Use the new online customer portal to report repairs or pay your rent 24/7

Login to the Portal 

 

Other ways to contact us

Call us 028 9087 6000

Email housing@clanmil.org.uk

 

Repairs

Call us 028 9087 6019

Email repairs@clanmil.org.uk

 

Rent arrears

Call us 028 9087 7034

Email Incomerecovery@clanmil.org.uk

Alternatively, send us a message on Facebook Messenger @clanmilhousing or on Twitter @ClanmilHousing.

 

Emergency repairs outside office hours

Outside office hours, contact our out-of-hours emergency repairs service on 028 9042 1010.

This service is for emergency essential repairs only.

 

Our Services

We are continuing to safely deliver services to you working within the current restrictions and have introduced some extra measures to keep you, our team and our contractors safe.

We apologise for any inconvenience these measures may cause for you and ask for your understanding and support.

We will carry out a risk assessment before visiting you in your home. You will be asked to answer some questions regarding your household's health and recent travel to help us decide if we can visit you in your home at this time.

Our frequently asked questions explain how we’re currently working.

Read FAQs for General Customers
Read FAQs for Independent Living Customers 

 

Housing with Care

Our priority continues to be reducing the risk of COVID-19 transmission in our Housing with Care Homes and we are following Public Health Agency advice and guidance from the Department of Health in relation to visitors.

Read our Housing with Care visitor policy