We are doing all we can to keep you safe in your homes during the COVID-19 pandemic and are continuing to provide services safely to you within the current restrictions.
Our Offices
Our offices are open to visitors, from 10.00am to 4.00pm on Monday, Wednesday and Friday each week.
Use the new online customer portal to report repairs or pay your rent 24/7
Other ways to contact us
Call us 028 9087 6000
Email us at housing@clanmil.org.uk
Repairs
Call us 028 9087 6019
Email us at repairs@clanmil.org.uk
Rent Arrears
Call us 028 9087 7034
Email us at incomerecovery@clanmil.org.uk
Alternatively, send us a message on Facebook Messenger @clanmilhousing or on Twitter @ClanmilHousing.
Emergency repairs outside office hours
Out-of-hours repairs call 028 9042 1010
This service is for emergency essential repairs only.
Our Services
We are continuing to safely deliver services to you working within the current restrictions and have introduced some extra measures to keep you, our team and our contractors safe.
We apologise for any inconvenience these measures may cause for you and ask for your understanding and support.
We will carry out a risk assessment before visiting you in your home. You will be asked to answer some questions regarding your household's health and recent travel to help us decide if we can visit you in your home at this time.
Our frequently asked questions explain how we’re currently working.
Read FAQs for General Customers
FAQs for Independent Living Customer
Housing with Care
Our priority continues to be reducing the risk of COVID-19 transmission in our Housing with Care Homes and we are following Public Health Agency advice and guidance from the Department of Health in relation to visitor