We are carrying out repairs as normal, where it is safe to do so.
There may be situations where repairs will be delayed due to Covid related issues that prevent contractors entering your home. If you, or anyone in your home have tested positive for Covid or are experiencing any COVID-19 symptoms, you must let us know when you report your repair.
Please contact our repairs desk on 028 9087 6019 or at email@example.com
We will assess if the work required can be carried out safely at this time. If not, we will take the detail of the repair and log it in our system to be completed when safe to do so. If your repair is inside your home, and we can proceed with it, please ensure that you follow current social distancing guidelines while our contractor is in your home.
Also, please open the windows in the area when they are working to ensure it is well ventilated. Our contractor will wear gloves and a mask and ensure the repair is carried out as quickly as possible. They will clean all surfaces they touch before leaving your property.
External repairs and repairs to vacant properties are continuing as normal.