Be involved in shaping Our Service to You

We want our customers to be involved with Clanmil.

By working with our team, and having your say, you can help shape the services we provide to you. Together we can make sure our services are right for you and your neighbours.

So that it’s easy for you to work with us, in a way that suits you, there are lots of ways you can be involved and have your say.

You could join your Local Engagement Forum or be part of a Service Improvement Panel.  Help shape the publications we send you as a member of the Reader Panel or become a Mystery Shopper.  And lots more!

We’ll provide training and support to help you be involved.  The new skills you develop could be useful in your day-to-day life and, through your involvement, you’ll meet new people, get to know us better and find out what happens behind the scenes at Clanmil.

Email us at tenant.engagement@clanmil.org.uk

Call us on 028 9087 6000

We'd love to hear from you, tell us how you’d like to be involved by submitting our online form below

 

Ways to Get Involved

A group working with the Communications and Tenant Engagement Teams to review and advise on customer publications.

Why join?

Contribute to your customer magazine and make sure it's relevant to you

Review publications and written communications for customers to ensure they are user friendly, don’t contain jargon or errors and are written in plain English.

Who can join?

Any Clanmil customer can join the Reader Panel provided there are no major issues with your tenancy. Customers who like to read and review documents and provide feedback will particularly enjoy being part of this group. We’re also looking for people with a good eye for detail.

Time Commitment

Generally, one review each month in your own home.

To join the Reader Panel, or to find out more, chose Reader Panel on the form below and submit.  Alternatively, email tenant.engagement@clanmil.org.uk or call 028 9087 6000 and talk to Claire Darby

Joint customer and colleague project groups set up to inspect important service areas.

Why join?

Help us review how important services are delivered

Be our critical friend

Help us review service areas that are underperforming and make recommendations for improvement

Benefit from training and an incentive

Who can join?

Any Clanmil customer can join a Service Improvement Panel provided you can travel outside your local area for site visits.  You also need to have good communication and basic report writing skills.  We’ll help you work on these with a one-day training course.

Time Commitment

Each project usually last between 3 and 4 months.

We’ll cover any expenses you have because you’re part of the project such as travel costs.

To join a Service Improvement Panel, or to find out more, chose Service Improvement Panel on the form below and submit.  Alternatively, email tenant.engagement@clanmil.org.uk or call 028 9087 6000 and talk to Claire Darby

A group where you and your local Clanmil team consider ways to deal with issues that are important for your area.​​​

Why join?

Meet other tenants and the Clanmil team looking after your area

Help us to improve your housing service

Get updates on issues affecting all customers in your area

Help organise and participate in events in your area together with other customers and Clanmil colleagues

Participate in scheme walkabouts in your area

Who can join?

Any Clanmil customer can join the LEF in their area, provided there are no major issues with your tenancy.

Time Commitment

The LEFs meet once every three months but there could be other times when the group meet. For example, when you are organising or taking part in events, or for scheme walkabouts.

New members are always welcome.  To join your Local Engagement Forum, or to find out more, chose LEF on the form below and submit.  Alternatively, email tenant.engagement@clanmil.org.uk or call 028 9087 6000 and talk to Claire Darby

Customers test our customer service and standards by making telephone calls, sending emails or visiting our offices (within COVID regulations).

Why join?

Work alongside an independent organisation to improve the services we provide

Benefit from training and an incentive

Time Commitment

Mystery shopping happens every two years over a period of 4 to 6 months.

To become a Mystery Shopper, or to find out more, chose Mystery Shopping on the form below and submit.  Alternatively, email tenant.engagement@clanmil.org.uk or call 028 9087 6000 and talk to Claire Darby

Scheme walkabouts (also known as estate inspections) involve walking around your scheme or development with Clanmil colleagues to identify issues that may need attention.

Why join?

Talk to your Clanmil neighbourhood team directly and discuss issues about where you live that don’t relate to repairs within your home.

Suggest minor estate improvements and identify issues in communal areas that are causing problems

Who can join?

Any Clanmil customer can take part in scheme walkabouts

Time commitment

1 or 2 hours once a year

Get in Touch

We will write to you when we are planning a walkabout in your area.  If you’d like to be part of the walkabout, please contact your Neighbourhood Services Officer when you receive our letter.

Keep an eye on our Facebook page for details of scheme walkabouts

A Tenant Association is a formal group of people who live at and represent your housing development or scheme.  The group elects a committee annually, agrees a constitution that is open and fair and holds an Annual General Meeting each year.

Clanmil can help support your scheme or neighbourhood to set up a Tenant Association and provide training for members.

Why join?

Be part of a local group representing people living at your housing development or scheme

Time Commitment

Quarterly meetings and other check-ins.

To join or help set up a Tenant Association, or to find out more, chose Tenant Associations on the form below and submit.  Alternatively, email tenant.engagement@clanmil.org.uk or call us on 028 9087 6000 for a chat with Austin Kelly or Claire Darby

Neighbours who are interested in improving their local area.  Your role will be to help new tenants settle in and welcome them into the community and report communal repairs. 

Why join?

Make a difference where you live

Be the good neighbour

Assist Clanmil colleagues with community events that you and your neighbours would like to see happen in your area. For example, clean ups and community fun days

Be part of the annual scheme walkabout

Benefit from training and an incentive

Time Commitment

Monthly contact with your local Clanmil team and weekly reporting, where necessary, of communal repairs.

To become a Neighbourhood Champion, or to find out more, chose Neighbourhood Champion on the form and submit.  Alternatively, email tenant.engagement@clanmil.org.uk or call 028 9087 6000 and talk to Claire Darby

If you don’t want to come to meetings, but still want to have your say, you can take part in text, telephone or email surveys about our services.

Who can take part?

Any Clanmil customer can take part in our surveys

Time Commitment

We generally conduct around three surveys each year

To take part in our surveys, or to find out more, chose Consumer Panel on the form below and submit. Alternatively, email tenant.engagement@clanmil.org.uk or call 028 9087 6000 and talk to Claire Darby

Download our Tenant Engagement Menu

Register your interest below

Tick the option(s) you are interested in and could commit time to, hit submit and we’ll be in touch.

Write and review articles for the Connect magazine and review relevant tenant policies and leaflets.

High Commitment

Consider services and business areas to review, provide ideas for improvement and influence change. Training will be provided.

Medium Commitment

Test our service to make sure we’re doing exactly what we promise to. Training will be provided.

Medium Commitment

Open to all tenants. Have your say about the external areas within your neighbourhood and raise any concerns.

Medium Commitment

Become a member of your local group and support and improve your community. We can help with set up and support you to apply for funding.

Medium Commitment

Support new neighbours and help improve your neighbourhood. You will be supported by staff and training will be provided.

Medium Commitment

Provide valuable feedback to Clanmil by participating in telephone, text or email surveys.

Medium Commitment
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