We continually measure how we are performing in key areas of the business to make sure we’re on track to deliver our strategic objectives. We publish this information annually.
We want the homes and services we provide to be right for our customers and what they tell us about their experience of us helps us improve.
There are lots of ways for customers to tell us what they think, including regular customer satisfaction surveys. What customers tell us guides where we focus our resources and helps us identify areas where we need to do better or make changes.