Our Monthly Customer Satisfaction Survey has been now live since April 2026. Thank you to those of you who have responded – your feedback is invaluable in shaping the service we deliver to you.

We are pleased to have seen increased levels of satisfaction with all key measures:

We continue engaging with customers who have expressed any concerns.

We also continue delivering the Action Plan in response to the survey feedback received previously.  We will share little updates with you quarterly on any actions taken.

You Said

I am not being kept up to date on appointments

We Did

A notification of a response repair appointment made is now automatically issued via the Customer Portal.*

*Customers registered on the portal only

Our survey consultant, IFF may contact you by email  (opinions@iffresearch-dm.com) or by telephone (442896205619).