Our monthly Customer Satisfaction Survey has been live since April 2026.  Thank you to everyone whose taken part so far. Your feedback is invaluable in shaping the services we deliver to our customers.

We are pleased to have seen increased levels of satisfaction in all key areas measured:

We are working with customers who've told us about concerns to address these with them and we're also continuing to deliver our action plan in response to previous survey feedback.  We'll share updates with you quarterly on actions taken. For example:

What you told us

I am not being kept up to date on appointments

What we did

A notification of a response repair appointment made is now automatically issued via the Customer Portal.*

*Customers registered on the portal only

Our survey consultant, IFF may contact you by email  (opinions@iffresearch-dm.com) or by telephone (442896205619).