Currently in ClanmilConnect, you can quickly and securely:

Report a repair in your home, see your repairs history and status of repairs

Make a payment or set up a direct debit

Check your account statement or print it out yourself

Update your personal information and details of members of your household, so that we can stay in touch with you

View your service charges, if applicable

Check your gas servicing information

Send enquires to Clanmil

Registering for ClanmilConnect couldn’t be easier. It only takes a minute and all you need is your account reference number, name and date of birth.

Visit the portal and click the 'Register' button to get started.

If you don’t know your account reference number, you can find it on your annual rent or service charge statement.

Otherwise, email us at servicecentre@clanmil.org.uk and a member of our team will get this information to you as quickly as possible.

Yes, ClanmilConnect is mobile friendly. This means you can use ClanmilConnect anywhere, anytime with mobile devices such as smartphones or tablets, as well as on your computer and laptop.

To access ClanmilConnect from your mobile phone, simply visit the portal.

ClanmilConnect has been designed for your safety and security, using specialist software that protects your data and manages your information safely. We are committed to ensuring that your information is protected.

If you are having difficulty registering, please talk to us on the live chat on this website.

You can also email us at servicecentre@clanmil.org.uk and we’ll get right back to you.

MFA is an additional layer of security that helps protect your account. After entering your password, you'll also verify your identity using a one-time code provided by sms, email or authenticator depending on what you have selected. 

No. MFA is optional and can be enabled later if you would like additional protection for your account. 

Log in to Clanmil Connect, go to your account and security settings, and follow the instructions to enable Multi-Factor Authentication. 

If MFA is enabled, you'll normally be asked for a verification code when signing in on a new or unrecognised device, or as required by your security settings. 

Reminders will appear in the Repairs section of your Clanmil Connect account when your property is approaching its scheduled gas service or electrical inspection date. 

The reminder lets you know that your home is due an important safety inspection so you can be prepared to provide access if needed. 

No, the reminder will tell you that the inspection is due but our contractors will be in touch to arrange an appointment that suits you.  

Gas servicing and electrical inspections are important safety checks. If access is required, Clanmil or its contractor will contact you to arrange a suitable appointment. 

If you need assistance using Clanmil Connect or have questions about your appointment, please contact the Clanmil Customer Resolution Centre