Rent and service charges explained

Rent increase 2022/2023

Our rents are changing from April 2022.

Have a look at the guide below to see what this means for you. We have also produced a short video explaining how rent and service charges are calculated.

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Rent payments will increase by 3.9% from April 2022.

If you pay service charges, these will also change to reflect any increase or decrease in the cost of providing services to you.

Your new rent, service charge and rates payments are detailed in the letter we sent to you in March.

In determining the level of increase, we have taken into account the impact of COVID, the rising cost of living, rising labour and material costs, rising energy costs and welfare benefit changes.   The increase will allow us to continue to improve and maintain your homes, keeping them comfortable, safe places to live, and will help us build more new affordable homes for people who need them.  We have sought to keep the increase as low as possible. 

Service charges are set to cover the costs of the services we provide such as heat and light in communal areas, the maintenance of fire alarms and security systems, grass cutting and landscaping, and cleaning of communal areas and windows. 

We have sent you a breakdown of the service charges for your home for 2022/23. 

Our Neighbourhood Services Officers will  be visiting your scheme in April or May to explain your service charges and talk about rent changes and how we calculate these. 

We are required to collect the rates due on your home on behalf of Land and Property Services. The amount we are required to collect is set by your local Council and the Department of Infrastructure. 

If you are on Universal Credit, you will need to update your online journal with the new amounts. You do not need to do this until 4 April. 

If you receive full Housing Benefit paid directly to us, we will inform the Housing Executive of the new charges on your behalf.

If you pay by Direct Debit or similar arrangement, you don’t need to change anything.  We will amend the amount we collect from 4 April 2022.

If you pay by Standing Order, you should make arrangements now to change any payments that you need to authorise.

You will need to start paying your new rent and service charge from 4 April 2022.

We know that many people are being impacted by the rising cost of living and we want to support our customers where we can. If you’re having difficulty paying your rent or are worried about money problems, please contact us as soon as possible. 

Our Money Advice Team provide a free and confidential service to help you manage your finances and deal with debt They can also help with claiming benefits.  

To contact our Money Advisers: 

Call 028 90 877 047 

Email moneyadvice@clanmil.org.uk 

More on our Money Advice Service  

We can also support you with: 

Paying Rent 

If you have concerns about paying your rent, we can offer rent payment plans based on your individual circumstances.  Contact our Income Recovery Team for more information: 

Call 028 908 77034 

Email incomerecovery@clanmil.org.uk 

Housing 

Our Housing team can offer you advice on your housing situation and answer any questions about your tenancy. Our team will be visiting your scheme in April or May to explain the rent increase and changes to your service charge .  You will be able to speak to them then about any specific issues you may have, or you can arrange to speak to your Neighbourhood Services Officer at any time.  

As a not-for-profit business, the rent customers pay is reinvested into maintaining and improving your homes as well as helping to support the development of new affordable homes for the people who need them.

If you have any questions about your new rent or service charge or what you should pay, please contact your Neighbourhood Services Officer on 028 9087 6000.

Find your Neighbourhood Services Officer